Devonshire Motors subscribe to The Motor Ombudsman Code of Practice for Sales, Service and Repair to ensure that our customers have an independent and trustworthy route to resolution should we fail to meet the required standard in any area of our business.

In the first instance, should you feel that we have not provided a satisfactory standard with regards to Sales, Service or Repair please contact us.

Once our contact over an issue has concluded, should you feel we have not provided a satisfactory solution we would refer you to The Motor Ombudsman. Their role is to ensure that we are acting responsibly and fulfilling our obligations under the Motor Industry Code of Practice. The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute. The Motor Ombudsman can be contacted using the Advice Line number below, and will offer free impartial advice.

For further information you can visit their website at https://www.themotorombudsman.org/or call them on 0345 241 3008* (option 1).