"Exceptional customer care. Extremely accommodating! Would highly recommend Devonshire Motors. Many t..."
I can`t fault anything. I have no problem what so ever. They have a nice showroom and friendly ..."
Everyone is always pleasant. Full information is always available. Never been let down.
I have dealt with Devonshire Motors for many years and I have always found the service perfect ..."
I always find the staff are very helpful and go out of their way to help me.
Very little to be improved - just keep going & keep the high standards already set.
Excellent! The staff were extremely helpful as I needed my car back quickly so they kindly serv..."
Just the external parking, they have improved, but it is still quite tight, everthing else is t..."
Very very pleased, could not ever fault anything Devonshire Motors do, the clean is a realyl ni..."
"I would like to say how much I appreciate the wonderful service given as I am disabled and it couldn..."
"Just can't fault Devonshire Motors."
This is the best dealership we have ever come across. We feel we are friends as well as custome..."
"The staff really do care about customers and they are excellent."
I have used Devonshire Motors for many years- friendly, helpful staff that keep customers fully..."
There was nothing to complain or quibble about. The handling of the car on the drive home was n..."
Very good garage, very helpful, have nothing but praise for Devonshire Motors.
Devonshire Motors staff were friendly and professional, kept me informed throughout and the car..."
I contacted Devonshire Motors regarding a second hand car for my daughter ! The salesman (Adria..."
"There is always a very good atmosphere at Devonshire Motors which makes dealing with them very pleas..."
I have no hesitation in recommending Devonshire Motors and indeed have. A friend and..."
"Devonshire Motors went out of their way to help as much as possible and were very polite."
All the staff are always polite and friendly . It`s a pleasure being a customer of Devons..."
I have dealt with Devonshire Motors for many years and have found the service given to be excel..."
It all went very well, I have used them for three years and I have always been very happy with ..."
I have used Devonshire Motors for the past 12 years when they serviced my previous vehicle as w..."
Everyone is always very helpful.
Very clean premises, friendly sales staff. Yep cars purchased at same time and was very efficie..."
"I have been really happy with both the purchase of the vehicle and the vehicle itself, also the afte..."
From the appointment to collecting the vehicle it went very smoothly and a great service by all..."
Devonshire Motors provide an EXEMPLARY service, a pleasure to deal with.
My experience with Devonshire Motors has always been excellent, both with staff and dealings wi..."
Devonshire Motors are always extremly helpful to me, I don`t have any problems.
"I would recommend Devonshire Motors to anybody."
"Devonshire Motors retain their high standard of customer care year on year."
Dear Adrian and team, Just a few words of appreciation and thanks for the kindness and expert h..."
I don`t think Devonshire Motors could improve on their already excellent service. All staff are..."
The whole experience from start to finish was spot on. Thank you all at Devoshire Motors Barnst..."
First class service so thank you to all the staff
I am delighted with the service and staff at Devonshire Motors and would happily recommend the ..."
Everything was fine, they pick the car up and bring it back in the evening. Really good.
I was very satisfied with the service I got and don’t think it could be improved.
Really impressed with Devonshire Motors, nothing to do any better.
They have been brilliant very obliging when you want a courtesy car, and they do lovely coffee...."
I would like to pass on my gratitude and thanks to everyone at Devonshire Motors Barnstaple fro..."
"The service department at Devonshire Motors is second to none. The staff call me by my first name (w..."
I recently bought a VW Polo from Devonshire motors and was dealt with by Adrian who was a great..."
Very professional and friendly
What Devonshire Motors have given me is a top service, I would not think of going to other gara..."
Devonshire Motors couldn`t have been more helpful and polite.
"Great garage, nice staff, efficient, helpful."
Devonshire Motors are and always have been incredibly helpful, friendly and commited to giving ..."
Excellent service. They have always been most helpful and caring over the past 15 years.
"Service was performed in a timely manner, was cleaned inside and out, lovely people to deal with.
"Never had such a good garage experience!"
Very Satisfied, staff very helpful.
Always get excellent service from Devonshire Motors, nothing is too much trouble, a great perso..."
Great people with customer first attitude.
Wonderful staff, great service and great car! Very happy!
Excellent service and care. They really understand their customers' needs. I recommend Devo..."
I could not fault Devonshire Motors in any aspect of their work. The service team- and the serv..."
I have had nothing only good service from Devonshire Motrors, I can`t complain about anything.<..."
The whole team at Devonshire Motors Barnstaple always exceed our expectations. Thank you to all..."
A pleasure to deal with.
Customer service was very good. Staff were pleasant and ready to answer any queries. Documentat..."
It's an excellent garage, and the people who work there all do a great job.
I particularly like staff always remember my name and they must deal with a lot of customers. T..."
Devonshire Motors went out of their way to help us, they brought the vehicle up as close as the..."
All the staff go the extra mile to help you. They know me as soon as I walk through the door. N..."
I have been using Devonshire Motors for several years and have always found them to be professi..."
I was able to drop my car off, have a lift to town and be picked up again.
I am very satisfied and I have recommended Devonshire Motors to family. My Dad has purchased an..."
Helpful and pleasant with a courtesy car for me to use while my car was being serviced. Ke..."
Excellent service, couldn`t be more helpful. Thoroughly recommend.
"Very good service as usual and completely satisfied. Devonshire Motors and staff are still the best!"
All very good, swapped from Land Rover.
I was totally satisfied with the service I received by all persons involved. THANK YOU.
They were brilliant all the way through. Thank you.
"They did everything right. I was given an exact cost for the work and that is what I was charge..."
The staff are absolutely brilliant!
Very pleasant purchasing experience. Friendly, helpful staff.
Good experience from start to finish, very knowledgeable about the products and offered drinks...."
Devonshire Motors has serviced my car for the last nine years! I have had no problems between a..."
Nothing else they could do, they are absolutely brilliant.
Good company, good staff and a nice place.
"Devonshire Motors do a good job. It's also a nice gesture to clean the car before I picked it up aft..."
My experience with Devonshire Motors has been a very good one, from the sales team through to t..."
They are a brilliant company, very pleasant and helpful with a great sense of humour. Make me f..."
Devonshire Motors in Barnstaple are very customer centric- unlike the Taunton dealer where I li..."
"Everyone is very helpful from sales to service and reception. We have dealt with Devonshire Motors f..."
Staff always pleasant and helpful. No complaints at all. I know that my Mirage is now 3 years o..."
Absolutely fantastic. We were well pleased with our valet and car wash after the service. Never..."
"Good dealer with excellent customer care. Honoured warranty work, no questions asked. Happy with my ..."
Completely satisfied, excellent service.
Unable to fault the attitude and commitment of all personnel at Devonshire Motors to providing ..."
"No hassle, customer service as it should be."
Their customer care and attention to detail is excellent. They are friendly, welcoming and effi..."
"I have only praise for the service and courtesy given to me during each visit. Taking my car to Devo..."
The car was bought for a surprise birthday present for my wife. Devonshire Motors laid on some ..."
Added: 18 November 2019
At Automotive Management Live 2019 this month, 15 UK dealerships were highlighted as great employers in the automotive industry.
The results of AM Best UK Dealerships To Work For, run in partnership with Best Companies Group, and sponsored this year by Car Benefit Solutions, found that 15 dealerships made the grade in the third year of the programme.
The overall top ranked dealership was Devonshire Motors, a Mitsubishi franchisee at Barnstaple, Devon.
The research found that it has employee engagement that surpasses all others. Devonshire Motors has a strong and respected leadership team, which encourages its staff to maximise their business opportunities, respect each other, and to work as a team, and is liberal with praise and recognition for great work.
Staff retention is extremely high. Staff say they can have a laugh and a joke and also pull together.
In a summary of the research's findings, AM editor Tim Rose told AM Live 2019: "It’s not all about the money. Nobody does the job for nothing of course, but workers at great employers in this industry say they’re respected and cared about, and they have confidence in where their strategic leaders are taking the business.
"They feel they’re not stuck in dead end jobs, they can learn new things and they can share opinions on how to make improvements that will be listened to.
"They value the sense of being part of a team, overcoming challenges together and minimising office politics.
"And no employer underestimates the need for workers to have a bit of fun, to ensure coming to work is something staff look forward to."
The research process:
Firms from across the United Kingdom entered the two-part survey process to determine the Best UK Dealerships to Work For.
The first part consisted of evaluating each nominated firm's workplace policies, systems, philosophies, practises, and demographics. This part of the process was worth approximately 25% of the total evaluation.
The second part consisted of an employee survey to measure the employee experience. This part of the process was worth approximately 75% of the total evaluation.
The combined scores determined the top firms and the final ranking. Best Companies Group managed the overall registration and survey process and also analysed the data and used their expertise to determine the final rankings.
Devonshire Motors, Braunton Road, Barnstaple EX31 1LQ